TERMS & CONDITIONS (GTC)
1. Scope of Application
These General Terms and Conditions apply to all inquiries, offers, contracts, and services between Westroomz and its clients (companies and individuals). Deviating conditions of the client are not recognized unless the provider expressly agrees to them in writing.
2. Services
The provider renders services in the following areas:
- Audio production (e.g., recording, mixing, mastering, sound design)
- Film and video production (e.g., image films, event videos, social media content)
- Multimedia and event-related services
The specific scope of services results exclusively from the individually agreed offer.
3. Price Inquiries & Conclusion of Contract
Price inquiries via the contact form or other communication channels are non-binding. A contract is only concluded when the provider submits an offer and the client confirms this offer in writing (email is sufficient). Verbal agreements are only binding if confirmed in writing.
4. Prices & Payment Terms
All prices are calculated individually and stated in the offer. Unless otherwise stated, prices are net plus statutory value-added tax.
Payment terms:
- Invoices are due within 14 days of the invoice date without deduction.
- For larger projects, a down payment may be required.
- The provider is entitled to suspend services until payment is received.
5. Appointments & Cancellations
Agreed appointments are binding. In case of cancellation by the client:
- up to 48 hours before the appointment: free of charge
- less than 48 hours: up to 50% of the agreed fee
- less than 24 hours or no-show: up to 100%
Costs already incurred (e.g., location, equipment, personnel) must be reimbursed in any case.
6. Client's Obligations to Cooperate
The client undertakes to provide all content, information, and approvals required for the project in good time. Delays or additional costs due to late or incorrect preliminary work shall be borne by the client.
7. Rights of Use
Unless otherwise agreed:
- all copyright and ancillary copyright remains with the provider
- the client receives a simple right of use for the agreed purpose
Further use (e.g., advertising, disclosure to third parties, unlimited usage) requires a separate agreement.
8. Reference Use
The provider is entitled to use created content as well as client and project logos for reference and self-promotional purposes (website, social media, presentations), provided the client does not expressly object to this.
9. Liability
The provider is only liable for damages based on intentional or grossly negligent behavior. For slight negligence, the provider is only liable in the event of a breach of essential contractual obligations and limited to the foreseeable damage.
No liability exists for: loss of profit, loss of data on the part of the client, or failures due to force majeure.
10. Data Protection
Personal data is processed exclusively for contract execution and communication. The separate privacy policy on the website applies.
11. Final Provisions
The law of the Federal Republic of Germany applies. The place of jurisdiction is - as far as permissible - the registered office of the provider. Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
12. Status of the GTC
As of: January 1, 2026